Parcelled Delivery Costs:
Spares and accessory orders (to UK mainland) that are under £200 are subject to delivery charges based on the items size and weight. A guide to these prices are as follows:
|0.1Kg - 2.0Kg||£4.99|
|2.1Kg - 20.0Kg||£8.99|
|20.1Kg - 40.0Kg||£16.99|
Stove Delivery Costs:
FREE DELIVERY *on all stoves to UK mainland addresses.
Here at Stove Supermarket, we aim to dispatch all stocked stoves within 24 hours of receipt of your order. If your order is out of stock at the time of purchase, you will be notified as soon as possible so the necessary arrangements can be made.
If you do not wish to take immediate delivery of your order, arrangements can be made to schedule a delivery date that is ideal for you!
Stove Delivery Days:
Customers ordering stoves or fireplaces will be contacted by us to arrange a delivery date that best suits you! Deliveries are made between 9.00am – 5.30pm, Monday – Friday.
On the day of your stove arrival, it is important you make sure someone is present to inspect and sign for the goods. If our courier is unable to obtain a signature and no one is present to accept the delivery then your order will not be left. You will incur an additional delivery charge if you fail to be present on your pre-arranged delivery date. If you wish for us to leave your delivery unsigned for, written permission is required
We suggest you have at least one other person with you to assist in accepting the delivery. Our couriers are not insured to take stoves or other items into your property and the placement of your product is at the discretion of the driver.
Stove Delivery Access:
All stove and fireplace deliveries are transported to your address on a heavy good vehicle weighing approximately 16 tons. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address.
All vehicles are equipped with a tail-lift to unload your order and a pallet truck for closer deliveries when accessible. It is at the driver’s discretion on how close they place the delivery to your home. Gravel and uneven drives are not possible; failure to disclose this information may result in an aborted delivery, resulting in additional delivery charges.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (if applicable):
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. We will arrange a replacement and collection of the original item. Photographic evidence of defects of damages will be required prior to replacement.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
Missing Delivery / Items:
If you feel you are missing any items from your order, or that the order itself has not been delivered, please send us an email to firstname.lastname@example.org.
All our deliveries are tracked. Once your order has been marked as delivered, you have a 48-hour period in which to declare any missing or undelivered items.