Delivery Information


Free Stove Delivery

We offer free delivery on all orders over £75 to UK Mainland addresses.

All spares and accessory orders to UK mainland addresses that are under £75 are subject to delivery charges based on the items size and weight. Please see below for more information on these costs.


Parceled Delivery Costs

Small Parcel

Small Parcels 0Kg - 2Kg

£4.99

Medium Parcel

Medium Parcels 2Kg - 20Kg

£5.99

Large Parcel

Large Parcels 20Kg - 40Kg

£10.99


Stove Deliveries:

Here at Stove Supermarket, we aim to dispatch all stocked stoves within 24 hours of receipt of your order. If your order is out of stock at the time of purchase, you will be notified as soon as possible so the necessary arrangements can be made.

If you do not wish to take immediate delivery of your order, arrangements can be made to schedule a delivery date that is ideal for you!


Stove Delivery Days:

Customers ordering stoves or fireplaces will be contacted by us to arrange a delivery date that best suits you! Deliveries are made between 9.00am – 5.30pm, Monday – Friday.

On the day of your stove arrival, it is important you make sure someone is present to inspect and sign for the goods. If our courier is unable to obtain a signature and no one is present to accept the delivery then your order will not be left. You will incur an additional delivery charge if you fail to be present on your pre-arranged delivery date. If you wish for us to leave your delivery unsigned for, written permission is required

We suggest you have at least one other person with you to assist in accepting the delivery. Our couriers are not insured to take stoves or other items into your property and the placement of your product is at the discretion of the driver.


Stove Delivery Access:

Stove and fireplace deliveries may be transported to your address on a heavy good vehicle. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address.

Our drivers are not insured to take your delivery into your home. It is at the driver’s discretion on how close they place the delivery to your home. Gravel and uneven drives are not possible; failure to disclose this information may result in an aborted delivery, which may result in an additional delivery charge.


Declaration of Damages:

Upon the receipt of your goods, you have 48 hours in which to declare any damages. Any damages reported outside of this window are subject to possible rejection, resulting in the denial of a replacement or refund.

For stove and any other palletized deliveries, we advise that you check the goods while the driver is present. If the driver refuses to wait with you while you examine the pallet, then please make sure you sign for the goods as UNCHECKED as this will cover you for all eventualities. If you have checked the delivery over and it is found to be damaged, please clearly mark this on the delivery note signature and contact our offices immediately.

If you have any damages that you need to report, then please email us at sales@stovesupermarket.co.uk.

Please note: we will require photographic evidence of all damaged item claims.


Returns Information:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. 


Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that any postage charges incurred to originally send your goods out are none refundable.

If your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.


Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@stovesupermarket.co.uk.


Sale Items (if applicable):

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.


Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@stovesupermarket.co.uk. We will arrange a replacement and collection of the original item. Photographic evidence of defects or damages will be required prior to replacement.


Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.


Missing Delivery / Items:

If you feel you are missing any items from your order, or that the order itself has not been delivered, please send us an email to sales@stovesupermarket.co.uk.

All our deliveries are tracked. Once your order has been marked as delivered, you have a 48-hour period in which to declare any missing or undelivered items.