Orders & Returns

Product Info

How long does installation take?

Most installations are completed in a day, however any additional time required would be accounted for prior to works commencing and is something that your installer would explain to you.

Do I have to pay for installation?

Installation on all of our products is chargeable. Whilst we do not offer an installation service ourselves, we are more than happy to help you find a local accredited installer. We would always recommend that a HETAS installer is used for any installation work.

I am worried about emissions and their impact on the environment. What should I do?

This is a hot topic at the moment! Stoves which are Defra approved meet the current guidelines set in burning fuel cleanly. As we move towards 2022 the Stove Industry Alliance will introduce new stricter requirements on emissions. This is seen as a hugely positive step by our industry as we look to eradicate the sale/installation of appliances which can’t boast this high level of eco credentials.

What is the warranty on the stoves?

Each manufacturer has a different policy where warranty is concerned so why not call a member of the team to discuss this in detail, or view our stove warranty information page here: Stove Warranty Information

Can I buy parts to restore my stove?

Purchasing parts to repair/restore your stove is a great way to prolong the lifespan of your appliance. We carry a large number of spare parts for all of the appliances that we sell meaning you can enjoy your appliance for many years to come.

I’m not sure what I need. How can I talk to an expert?

We are always here to help guide you through any purchase so why not give a member of the sales team a call to discuss your requirements, or alternatively drop us an email at sales@stovesupermarket.co.uk.

Can I cancel / change my order?

Your order can be cancelled or changed with no charge prior to the item being dispatched.

Can I get discounts / what discounts do you offer?

Many of our products are already discounted but we also offer free delivery on all orders over £95.00. Further to this we have additional promotions running throughout the year, so keep your eyes peeled.

What happens to my old stove?

Your old stove can be disposed of in a number of ways however this is something which we are unable to assist you in. Quite often people are looking to purchase used stoves to renovate so why not advertise your old appliance locally?

How long does delivery take?

Stock items are normally delivered next working day (weekdays) when ordered before 12:00pm. If your product is out of stock then you will be notified of the estimate lead-time upon receipt of your order. For further delivery information please view our Delivery Information Page

Do I need to pay for delivery?

Delivery is free of charge to most areas of the UK on orders over £95.00. There are however some areas which our parcel and palletized carriers deem as exempt from the standard rate and more information about this can be found on our Delivery Information Page

Can I track my delivery?

We provide tracking details for all parcels once the item is dispatched which you will receive via email. On palletised deliveries we are unable to provide estimated delivery times until the day of delivery.

Can I return a stove? Will this cost me?

If you wish to return a stove and it is in it’s original packaging then you will be credited in full upon its return, less the original delivery charge. You would need to arrange your own return of the stove and once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. For more information about returns please view our page Here.

Can I buy fitting materials?

All fitting materials are listed on our site, if you would like some assistance then please don’t hesitate to contact a member of the sales team.

What size Stove (KW) should I buy?

The stove output you require is determined by the size of your room. Why not see for yourself by applying this simple equation; (Room length in meters x Room width in meters x Room height in meters and then divide by 14). To make this easy we have a dedicated Heat Output Calculator which you can find Here.

Wood burning or multifuel? What’s the difference?

A wood burning stove will only burn wood whereas a multi fuel stove is capable of burning wood along with other fuel types such as coal and smokeless fuel.

What is a flue liner? Do I need one?

A flue liner will reline a damaged or leaking chimney. The best way to tell if you require one is by having your chimney swept professionally and asking for them to perform a tightness test to determine if the chimney has any defects.

How safe are wood burning stoves?

When installed and maintained by a professional, wood burning stoves are just as safe as any other form of domestic heating.

Cast iron or Steel stoves- which is best?

We are asked this question quite a lot and the honest answer is neither. Cast is a more traditional method of production whilst steel is seen as the newcomer. Steel stoves have come about due to technological developments in manufacturing processes. In short, both provide a brilliant source of heat and will last for many years to come.

Can I have a stove if I don’t have a chimney?

Yes, twin wall flue systems can be fitted almost anywhere so why not give us a call to discuss your requirements.

Are gas stoves better or worse than wood burning stoves?

Gas stoves are considered an easier option by some people, particularly as there are many models which include a remote control. The space required to store quality seasoned wood means a wood burning stove is not suitable for everyone and gas is seen as a great alternative.

Where do I buy wood from?

Quality wood can be purchased from all reputable fuel merchants. All wood that is seasoned and ready to burn should now display the 'Ready to Burn' emblem.

Can I pay for my stove in instalments?

At this time we don’t offer any finance options.

How do you light a wood burning stove?

Why not see our blog on how to best light your stove?

What accessories should I buy?

Why not check out Valiant’s fantastic range of accessories on our site to see which take your fancy?

Where can I buy sustainable firewood?

Quality seasoned and sustainable wood can be purchased form your local fuel merchant or online by searching for wood suppliers. All reputable merchants will already be displaying the ready to burn emblem. This means the wood has a moisture content which is perfect for burning immediately and doesn’t require seasoning.

Which type of wood should I go for?

See our blog on the best wood types for clean and safe burning.

Can I burn wood in a smoke-controlled area?

You can providing your appliance is certified for use in smoke control areas. A list of these appliances can be found on the HETAS website in the approved appliances section.

Do wood burning stoves save money? What is the difference compared to central heating?

It has long been said that wood burning stoves provide a saving on fuel bills. This is largely due to the rising price of natural gas. The cost difference to central heating will largely depend on you individual requirement and the gas tariff that you are on.

How long do wood burning stoves last?

A quality wood burning stove, professionally installed and maintained should never need replacing.

How should I clean the glass in my wood burning stove?

The best way to clean glass is by using Valiant’s active glass scrub, this will remove even the most stubborn marks. It is worth noting that burning a quality seasoned wood will limit the number of times your glass will require cleaning.

How should I clean my wood burning stove?

Wood burning stoves tend to burn better with a small bed of ash in the stoves base. We would recommend that all appliances are monitored periodically to ensure that they are emptied when required. This will also ensure that the air is going into the appliance correctly allowing the stoves to perform correctly.

Are stoves safe around children and pets?

We always recommend that all stoves are fitted with an appropriate safety guard especially when children and pets are in the room. Wood burning stoves can operate at up to 500 degrees

How often should I have my chimney swept?

Your chimney should be swept at least once a year although heavy use of solid fuels may require a more regular maintenance schedule.

My fireplace is blocked up, what do I do?

If you notice your fireplace isn’t functioning correctly or your CO alarm sounds then stop using it immediately and contact an accredited heating engineer to carry our any necessary maintenance work.

What maintenance does my stove need?

Regular sweeping of the chimney and a parts inspection to ensure that all elements of your appliance are functioning correctly and safely.

The stove I want is out of stock, can you let me know when it is available?

Absolutely, we will be able to provide you with an up to date lead-time by speaking with the stove manufacturer.